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0800 496 0354
All FAQ's
  • Contact
    (mon-fri) 9:00-17:00
    • Call us 0800 496 0354 Free from UK landlines (mon-fri) 9:00-17:00
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Can I create a photo product on my iPad?

You can create any piece of Wall Decor, Phone Cases, and Calendars on your iPad. Unfortunately at the moment you cannot create a…Read the full answer

What are the system requirements for your Windows/Mac photo book creator?

Our photo book creator is free, easy to download and simple to use. Everyone can create a truly memorable photo book, unique cards,…Read the full answer

When I start the creator, I get the message “The Bonusprint creator can’t retrieve the latest product information”. What can I do?

This message indicates that the program has tried to make a connection with the Internet but has not been granted access. You can…Read the full answer

I get the message “error display object …” when I try to open my book. What can I do?

This message appears when the source file or multiple images can't be found in your project folder on your computer. Simply click on…Read the full answer

Can I use your program on my Linux computer?

There are quite a few of our customers that use a Linux operating system and of course, they can use our online photo…Read the full answer

Why can’t I decide where to install your software?

Our program is installed in the App Data folder on your C: \ drive. This is simply the easiest and most user friendly…Read the full answer

Why can’t I install the editor on my Mac?

The photo book creator is available for Mac OS X version 10.6 or higher (Snow Leopard) with a 64 bit processor. Therefore, if…Read the full answer

I get the message “This product has not been made with Bonusprint” when I try to open my book. What can I do?

This message normally appears when you try to open your project in an older version of our software. To resolve the situation, please…Read the full answer

I get the message “installer. page controller error -1” when I try to install the software on my Mac?

This error might be caused by the version of the operating system you are using. With the release of OS X 10.6 of…Read the full answer

  • Contact
    (mon-fri) 9:00-17:00
    • Call us 0800 496 0354 Free from UK landlines (mon-fri) 9:00-17:00
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