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My firewall is blocking the Bonusprint Photo books software, what should I do?

In order to protect your computer, most software programs are routinely blocked by the Windows firewall. To be able to order something from…Read the full answer

I am not satisfied with the product I received

We are very sorry to hear that the product you ordered did not fully meet your expectations. At Bonusprint, we ensure you are…Read the full answer

How do I login to the online photo book creator?

It is really easy to log in and go back to your photo book. If you created your photo book with the online…Read the full answer

While ordering my product I get the message “EclSocketError” what can I do?

This type of error indicates that the program has tried to make a connection with the Internet but has not been granted access.…Read the full answer

I get the message “Failed to upload product: HTTP/1.0 502 Bad Gateway. What can I do?

A Gateway 502 Bad error is generally an error between different network servers on the Internet. This error is not necessarily on your…Read the full answer

I forgot my password. What can I do?

If your password isn't recognised or you simply want to change it, please click here http://login.bonusprint.co.uk/Membership/PasswordRequest?locale=en-GB We’ll send you an email with instructions…Read the full answer

While ordering my book I get the message “Bad Gateway (eclHTTPerror)” what can I do?

This type of error indicates that the program has tried to make a connection with the Internet but has not been granted access.…Read the full answer

I cannot login or I’m stuck on the same page, what should I do?

Please delete the cache and cookies in your internet browser. You can remove these temporary files by pressing 'Ctrl + Shift + Del'…Read the full answer

While ordering my book I get the message “socket error” what can I do?

This type of error indicates that the program has tried to make a connection with the Internet but has not been granted access.…Read the full answer

  • Use all your favourite photos to create a unique photo book