Online digital printing from Bonusprint

Help & Support

Shipping and Delivery

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1. How long will it take for me to receive my order?

2. I'm worried about how my large prints will be shipped. Can I request special measures be taken?

3. I would like to send my order to a close friend or relative. What should I do?

4. I haven't received the products I ordered. What should I do?

5. How will my order be delivered?

6. I live in an area of the world not represented by a local site. Will Bonusprint deliver in my region?

7. How do I send in my photos on CD, DVD or memory card?

8. The products I received were damaged during transport. What should I do?

1. How long will it take for me to receive my order?

We use Royal Mail and Parcelforce to despatch our products to you. You may
receive parts of your order separately as some items take longer to produce
than others. We aim to deliver to UK addresses within the number of working days (excludes weekends) below but please allow longer for delivery outside the UK. Non-delivery of orders should be notified within 14 days of the expected date based on the table below:


	Product		Delivery *


	Acrylic prints		10

	Aluminium prints		10

	Calendars		10

	Canvas prints		10

	Collages		7

	Digital prints		2 - 7

	Fridge magnets		7

	Jigsaws		10

	Key ring torches		7

	Key rings		7

	Mouse mats		7

	Professional Lay Flat Books		21

	Photo books		10

	Photo cards		5

	Photo coasters		7

	Photo mugs		7

	Poster prints		7

	Snow globes		7

	T-shirts		7

	Glass place mats		7

	* Working days (excludes weekends)

2. I'm worried about how my large prints will be shipped. Can I request special measures be taken?

Customer satisfaction is our primary objective and the orders are packaged appropriately.

3. I would like to send my order to a close friend or relative. What should I do?

Our desktop software and browser upload system allows customers to use separate billing and shipping addresses.

4. I haven't received the products I ordered. What should I do?

If your products haven't arrived after the relevant period of time, please check with your local sorting office to see if they are holding any packages for you. Otherwise, please email us with your order number and full address.

5. How will my order be delivered?

We use Royal Mail and Parcelforce.

6. I live in an area of the world not represented by a local site. Will Bonusprint deliver in my region?

Bonusprint delivers throughout the world.

7. How do I send in my photos on CD, DVD or memory card?

Please click here for more information about CD, DVD or memory card services.

8. The products I received were damaged during transport. What should I do?

Please contact us.