albelli is becoming bonusprint
This is why you don’t need to worry
None of your customer data is going to be lost! All you need to do is log in to bonusprint with your existing albelli credentials and on the 3rd of July you’ll find your saved projects, order history and any items that were in your cart, right where you left them.
Since October 2016 the albelli and bonusprint sites have been completely aligned.
So when you visit bonusprint you’ll find the same product range (made by the same people, in the same factory) at the exact same prices. You won’t need to get used to any new software because the creator tools are unchanged. You’ll receive the same great offers when you sign up for the newsletter, and you’ll continue to get the same great customer service (because it’s from the same great team). The name’s different, but that’s about it.
When you visit bonusprint.co.uk you’ll find the same product range, pricing, deals and creator tools – even the customer service team on the phones. The logo’s different, but that’s about it.
None of your customer data is going to be lost! All you need to do is log in to bonusprint with your existing albelli credentials and you’ll find your saved projects and order history right where you left it.
Take me to bonusprint
Download the bonusprint creator tool
So what do I need to know?
Below are the answers to any questions you may have. If we’ve missed something (or you just want to talk), please give us a call on 0800 528 2525 or email firstname.lastname@example.org and we’ll be happy to chat about anything and everything.
Can I sign in to bonusprint with my albelli UK credentials?
Yes! Simply log in with your existing albelli account details and on the 3rd of July you will find your saved projects, order history and any items you might have left in your cart right where you left them.
What if I already have a bonusprint account?
If you’ve already created your account with bonusprint using the same email address you had registered with albelli, you’ll now find your previously saved albelli projects and order history in your bonusprint account (along with any bonusprint projects or orders).
If you used a different email address to register with bonusprint and wish to access your previous albelli account, you can do this by logging in to bonusprint with your old albelli credentials. Your saved projects and order history will be accessible in this account on bonusprint from the 3rd of July.
What happens to my previous orders placed through albelli UK?
Nothing! From the 3rd of July, when you log in to bonusprint with your existing albelli credentials, you will find your order history and saved projects in the same place they always were.
What happens to items in my cart?
Nothing! From the 3rd of July, when you log in to bonusprint with your albelli credentials you’ll find any items you’d left in your albelli cart now in your bonusprint cart.
What happens to my saved projects?
Downloadable Mac creator tool: Your saved products will remain on your computer in the same folder in which you saved them, and can be opened, edited and ordered through the bonusprint creator tool that you need to install.
What do i do with albelli UK creator tool?
Downloadable Mac creator tool: we recommend to delete the albelli UK creator tool, you can find it in the applications folder, simply drag it to the trash.
What happens to my albelli Gift Voucher?
Your gift voucher is also valid on bonusprint, so besides creating your account, you can order with bonusprint just as you usually would with albelli.
What do I do if I have an albelli order to return?
Customer satisfaction is the most important thing for us, so we’ll of course take care of your order. Just send us an email with your order details and an agent will be in touch to resolve your issue as soon as possible.