albelli is becoming bonusprint

albelli is a group of brands providing photo products to more than four million people across the UK, Belgium, France, Germany, Norway, Sweden and the Netherlands. Since 2011 we’ve had two separate brands in the UK, albelli and bonusprint. We’ve decided to change that, and in July 2017, albelli.co.uk will become bonusprint.co.uk

This is why you don’t need to worry

None of your customer data is going to be lost! All you need to do is log in to bonusprint with your existing albelli credentials and on the 3rd of July you’ll find your saved projects, order history and any items that were in your cart, right where you left them.

Since October 2016 the albelli and bonusprint sites have been completely aligned.

So when you visit bonusprint you’ll find the same product range (made by the same people, in the same factory) at the exact same prices. You won’t need to get used to any new software because the creator tools are unchanged. You’ll receive the same great offers when you sign up for the newsletter, and you’ll continue to get the same great customer service (because it’s from the same great team). The name’s different, but that’s about it.

No bother

No bother

When you visit bonusprint.co.uk you’ll find the same product range, pricing, deals and creator tools – even the customer service team on the phones. The logo’s different, but that’s about it.

bonusprint has apps!

With the bonusprint apps you can easily create stunning photo books, photo prints or calendars anytime and anywhere you want!

Create on-the-go with our fun and easy free apps, available for iOS and Android. So whether it’s on your way home from a weekend trip, birthday party or festival, you can create with your memories while they’re still fresh and continue whenever you like…

bonusprint apps

bonusprint has apps

Use our free smartphone app to fill a fast & fun photo book with your memories while they’re still fresh, order prints, or create a personalised calendar to enjoy all year!
Create on-the-go and choose from hardcover and softcover photo books, plus prints and customisable calendars.

Get the app

So what do I need to know?

Below are the answers to any questions you may have. If we’ve missed something (or you just want to talk), please give us a call on 0800 528 2525 or email customercare@bonusprint.co.uk and we’ll be happy to chat about anything and everything.

Can I sign in to bonusprint with my albelli UK credentials?

Yes! Simply log in with your existing albelli account details and on the 3rd of July you will find your saved projects, order history and any items you might have left in your cart right where you left them.

What if I already have a bonusprint account?

If you’ve already created your account with bonusprint using the same email address you had registered with albelli, you’ll now find your previously saved albelli projects and order history in your bonusprint account (along with any bonusprint projects or orders).

If you used a different email address to register with bonusprint and wish to access your previous albelli account, you can do this by logging in to bonusprint with your old albelli credentials. Your saved projects and order history will be accessible in this account on bonusprint from the 3rd of July.

What happens to my previous orders placed through albelli UK?

Nothing! From the 3rd of July, when you log in to bonusprint with your existing albelli credentials, you will find your order history and saved projects in the same place they always were.

What happens to items in my cart?

Nothing! From the 3rd of July, when you log in to bonusprint with your albelli credentials you’ll find any items you’d left in your albelli cart now in your bonusprint cart.

What happens to my saved projects?

Online editor: From the 3rd of July, when you log in to bonusprint with your albelli credentials and you’ll find your saved projects right where you left them.

Downloadable Windows creator tool: Your saved products will remain on your computer in your Documents/albelli Photo books folder, and can be ordered through bonusprint after the 3rd of July.

Downloadable Mac creator tool: Your saved products will remain on your computer in the same folder in which you saved them, and can be opened, edited and ordered through the bonusprint creator tool without issue.

What happens to my Downloadable Creator Tools?

Windows: The downloadble creator tool for bonusprint is the same as you’re used to at albelli UK. On the 3rd of July, you’ll receive a notification that your downloadble creator tool needs to be updated and will now appear on your computer as bonusprint. Your saved projects will be moved to the correct folder in your Documents on your Desktop, and can be opened, edited and ordered through the bonusprint creator tool without issue.

Mac: The downloadble creator tool for bonusprint is the same as youʼre used to at albelli UK. On the 3rd of July, youʼll receive a notification to update your albelli creator tool.
Once you click update youʼll see a window to uninstall albelli UK creator tool. If you have any untitled document you will be asked to save them. If you do not have the bonusprint application yet, you will also see another window to install the bonusprint creator tool. Your previously saved projects will still be in the same folder in which you saved them, however they will no longer appear in “File > Open recent files”. You can open your projects through Finder or through the “File > Open” menu in the creator tool. They can be opened, edited and ordered through the bonusprint creator tool without issue.

What should I do with my saved layouts in my Downloadable Creator Tool?

Windows: When your downloadable creator tool is updated, your saved layouts will also be automatically merged, so everything will be just where you left it!

Mac: Before July 3rd, you can export the layouts you have saved via the ‘File > Export My Layouts’ menu. After the update, you can import them to the bonusprint creator tool via ‘File > Import Layouts’. When you proceed with the editor update on the 3rd of July, the installer will automatically generate a folder on your desktop called ‘Back up albelli photo book files’. This will contain any unsaved albums and user layouts.

What happens to the untitled documents of other users on my Mac?

On the 3rd of July, youʼll receive a notification to update your albelli creator tool. After the uninstall of albelli UK, and more users accounts are available on the Mac; each user will find a “Back up albelli photo book files” folder on their desktop, that will contain their untitled documents as well as their saved layouts.

What happens to my albelli Gift Voucher?

Your gift voucher is also valid on bonusprint, so besides creating your account, you can order with bonusprint just as you usually would with albelli.

What do I do if I have an albelli order to return?

Customer satisfaction is the most important thing for us, so we’ll of course take care of your order. Just send us an email with your order details and an agent will be in touch to resolve your issue as soon as possible.

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Hi! albelli has become bonusprint

We've actually operated as part of the same company since 2011, so there's nothing to worry about.

You can log in with your existing albelli account details and find your saved projects and previous order history right where you left them.

Same products and prices. Same creator tools. Same great quality.

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