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What’s changing with my smartphone app?
On April 30th 2018, we replaced our smartphone app. If you are still using our old app, all you need to do is download the new app (which is easy)!
1. Open your smartphone app
2. Download the new app
3. Migrate your projects and enjoy
What will happen to my saved projects?
Nothing! Once you download the new app, your saved projects will be automatically imported the first time you open it.
What is the difference between the old app and the new app?
Our new app is simpler to use and also works on your iPad, with increased functionality in our photo book and calendar editors.
What do I need to do?
The next time you open your app you’ll see an alert box with a button to download the new app. Simply click this button, download the new app and you’ll be prompted in the new app to import any saved projects. If you wish to do this at a later stage, just click the ‘Remind me later’ button to delay and continue using the old app; we’ll be ready when you are.
For iOS we’ll seamlessly migrate your data.
For Android please be aware you’ll need a certain amount of free storage available on your device. The app will calculate the space required and prompt you in case you need to free up some space.
When will this change take place?
From the 30th of April 2018 the old app will no longer be supported. To work on any saved projects or start something new, simply follow the prompts and download the new app.
What should I do with the old app?
Once you’ve migrated your projects, you can delete the old app.
If you have any questions about our app, please contact our customer service team. They’ll be happy to help!
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