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When is the GDPR coming into effect?
The GDPR will come into effect on the 25th of May 2018.
What is “personal data”?
Personal data is any data that can be used to identify you, for example your address or your e-mail address.
How do you have my e-mail address & why are you sending me e-mails?
We only collect your e-mail address after you’ve subscribed to our newsletter or completed an order with us. We don’t purchase e-mail addresses from third party sites. Here you can quickly and easily unsubscribe from our e-mail newsletters.
Can you delete part of my data?
Unfortunately, we can only delete your data by deleting your entire account. We’re not able to partially delete data while your account remains active.
How do I delete my account?
If you’d like to delete your account, please go to My Account. Please note that you’ll need to verify your identity before we can proceed with deleting your account.
Why do you install cookies?
We install cookies for several reasons. We’ve put together a breakdown of each type of cookie, and what it does, below.
Preference Cookies: These cookies allow our website to remember information that changes the way the site behaves or looks, such as your preferred language or your region. For instance, by remembering your region, the website can provide you with local information. These cookies can also assist you in changing text size, font and other parts of web page that you can personalise. Losing this information may make the website experience less functional but won’t prevent it from working.
Security Cookies: We use security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties.
Process Cookies: Process cookies help make the website work and deliver services that you, as a visitor, would expect. This includes navigating around web pages or accessing secure areas of the website. Without these cookies, the website won’t be able to function properly.
Advertising Cookies: Advertising cookies are used to keep track of what ads you’ve seen, or what ads your browser has been exposed to. This helps us to make advertising more engaging and more valuable. Advertising cookies are commonly used to select advertising based on what’s relevant to you, as well as avoiding showing you ads you’ve already seen.
Session State Cookies: We often collect information about how visitors interact with our website to help us make improvements, such as which pages are visited most often and where visitors frequently get error messages. These cookies might also be used to anonymously measure the effectiveness of pay per click and affiliate advertising.
Analytics Cookies: Analytics cookies help us to understand how visitors engage with our website without personally identifying them. In addition to reporting website usage statistics, analytics cookies can be used alongside the advertising cookies described above. This can help show more relevant ads on Google and across the web, and measure interactions with the ads shown on these third party platforms.
How long do you store my photos?
If you create an account, all your personal data – including uploaded photos – are tied directly to it. Should you choose to deactivate your account, your data will be deleted with it.
If you’ve created a product with us before but didn’t sign in, your photos will be stored on our servers for one year before being deleted.
What are you using my data for?
Please read the information under “Why do you install cookies?”.
You can email us anytime or call and chat with us during opening hours. We're open 09.00-21.00, Monday to Sunday.
As many people are contacting us right now, it may take longer to get a response.
Status: Checking availability
We've actually operated as part of the same company since 2011, so there's nothing to worry about.
You can log in with your existing albelli account details and find your saved projects and previous order history right where you left them.
Same products and prices. Same creator tools. Same great quality.