“albelli” collectively means albelli B.V. including all its affiliate companies albumprinter Holding B.V., albumprinter Services B.V., albumprinter Productions B.V., albumprinter.com B.V., albelli GmbH, albumprinter Norway AS, fotoknudsen AS and Resnap B.V. and related brands albelli, fotoknudsen, bonusprint, onskefoto and resnap.
This is the Privacy Statement of albelli regarding the manner in which we handle personal data of customers and visitors of our website(s). This Privacy Statement provides information on the processing of personal data by albelli.
albelli is based at Stationsplein 53-57 1012 AB Amsterdam and for questions about this policy or about the manner in which albelli handles personal data of employees, please contact Customer Care. Customer Care contact information can easily be found on our website.
In this Privacy Statement we describe who we are, how and for which purposes we process your personal data, how you can exercise your privacy rights and all other information that may be relevant to you.
We did our best to provide you with all information in a clear and readable format. However, if you have any questions about our use of your personal data after reading this Privacy Statement, you can of course always contact us through the contact details provided below.
This Privacy Statement may be changed over time. The most up-to-date Privacy Statement is published on our website. This Privacy Statement applies since 25 May 2018. The last modifications to this Privacy Statement were made on 14 May 2018.
2. When does this privacy statement apply?
This Privacy Statement is applicable to the processing by albelli of all personal data of its customers and visitors of its website(s). This Privacy Statement does not address the processing of personal data of applicants or employees in the context of their employment relationship with albelli, for which we have different statements.
3. Who is responsible for your personal data?
albelli is the controller of the processing of all personal data that fall within the scope of this Privacy Statement. This Privacy Statement indicates what personal data are collected and used (processed) by albelli and for what purpose, and to which persons or entities the data will or may be provided. albelli may share your personal data with external parties.
4. For which purposes do we process your personal data?
Creating and delivering your photoproduct
albelli processes your personal data to be able to print and deliver your order, which includes your order, the photos you uploaded, your order history, your name and your contact details. We process the personal data for the execution of the purchase agreement.
Photo organizer and storage service
Some of albelli’s subsidiaries offer the opportunity to customers to make use of a photo organizer and storage service, that is branded minnebanken on fotoknudsen.no and minbildbank on onskefoto.se. Customers can sign up online for this service, where they can store digital images to be uploaded through the website or the app. The personal data is processed on the basis of the consent of the customer. You may cancel the service at any time, after which we will delete the information as soon as possible.
For customer care albelli processes your personal data to be able to follow up on any questions or complaints, which includes logging and registering all information relevant to your question or complaint, both by phone, chat or e-mail. This includes your name, your contact details and your financial data. albelli has a legitimate interest in processing such information to provide you with the best service possible.
albelli may record phonecalls with our customer care agents for training purposes, which includes all information exchanged during the call, in any case your name and your contact details. We do this on the basis of our legitimate interest to ensure our service standards remain high.
Customer relationship and marketing
To make sure our products and services meet our customer’s wishes, we perform analyses on the use of our website and the selling of our goods and services, which includes data on your order history, customer care contacts, your name, your contact details and information collected from our website. We may also send you direct marketing e-mails, SMS and direct mail from which you may unsubscribe at any time. We furthermore use segment-based marketing as well as social media marketing, such as Facebook and Instagram. We do these activities to pursue our legitimate interest of ensuring our products and services meet your wishes.
In order to ensure our products and website(s) meet our customer’s expectations, we use algorithms, Artificial Intelligence and machine-learning for automatically creating products, by analysing photos uploaded to our servers for this purpose. By automatically creating products for customers we can bring the time to create a product from months to minutes. If we can’t process the data, some albelli brands can’t make any photoproducts or enable our service. The processing of personal data for these purposes is for the performance of the contract with you.
For constant development of these techniques, we track changes made to the photoproducts in order for the technique to be applied better. The processing of personal data for these purposes is to enable customers to make photoproducts and to ensure a user-friendly product and website. The processing of personal data for these purposes is for the legitimate interest of ensuring our products and website(s) are as user-friendly as possible.
Compliance with legal requirements
We may process your personal data to comply with laws and regulations, which can include your name, contact details and financial data. This could, for example, be the case where tax or business conduct related obligations apply. In order to comply with relevant laws and regulations, we may need to disclose your personal data to government institutions or supervisory authorities.
6. Who has access to your personal data?
Our employees are authorised to access personal data only to the extent necessary to serve the applicable purpose and to perform their jobs. All are under an obligation of confidentiality.
For our processing activities we make use of different cloud solutions for example for storing of the personal data we have. We have taken the required contractual, technical and organisational measures to ensure that your personal data are only processed to the extent that such processing is necessary. The third parties will only process your personal data in accordance with applicable law.
Data we collect may be transferred to our cloud storage which can be based on a server outside of the European Economic Area. In such cases we have made sure that appropriate safeguards have been taken.
7. How are your personal data secured?
albelli has taken adequate safeguards to ensure the confidentiality and security of your personal data. We have implemented appropriate technical, physical and organisational measures to protect personal data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure or access as well as all other forms of unlawful processing (including, but not limited to, unnecessary collection) or further processing. Examples are IT security policies, staff training and secure servers.
8. How long are your personal data retained?
Your personal data will be removed or made anonymous when your personal data is no longer necessary for the purposes for which these personal data are processed.
9. How can you exercise your privacy rights?
You have the right to request access to your data that we process, and under certain conditions, rectification and/or erasure of personal data. In addition, you may also have the right of restriction of processing concerning your personal data, the right to object to processing as well as the right to data portability.
To invoke your rights, please contact us by using the contact details at the bottom of this Privacy Statement. Please keep in mind that we may ask for additional information to verify your identity.
If you have given your consent to a certain purpose, you can withdraw your consent at any time. Please keep in mind that withdrawal does not have retrospective effect. You also have the right to object to any processing of your personal data that we have based on our legitimate interest, for example if you do not longer want to receive direct marketing e-mails. You can contact us by using the contact details at the bottom of this Privacy Statement.
10. Can you lodge a complaint?
You can lodge a complaint with us at any time by contacting our customer care department. You also have the right to lodge a complaint with the data protection supervisory authority, in the Netherlands the Autoriteit Persoonsgegevens, when you feel we have not handled your personal data in a careful and fair manner.
11. How can you contact us?
If you have any questions about the way we process your personal data, please see our FAQ or contact our Customer Care department.